faq's
Q. I’m worried about mailing my photographs. Is there a way I can ensure my photographs are safe?
A. As of this date we have yet to lose any incoming or outgoing mail to our offices. However, you can have your photographs digitized at a office store in your area through chains such as Staples, Office Max and Kinko’s and stored on a CD. Simply send us the CD and there is no way your original photographs can get lost.
A. If you do choose to mail your photographs, we cannot accept responsibility for any loss or damages that occur before the photographs are in our possession. We recommend that you insure your package and mail them through a reputable service.
A. You may wish to use our FedEx service to better expedite your photographs.
Q. How can I convert my photographs into digital format?
A. Any photograph can be digitized by scanning. If you have a high quality scanner you can digitize your photographs yourself. See scanning info at Upload Scan.
A. Local photo labs can digitize your photographs for you, converting your printed photos to digital format and storing them on a CD.
A. Chains such as Staples, Office Max and Kinko’s can also perform this service for you.
Q. Can I request that changes be made to my DVD?
A. You may choose the option of receiving a watermarked DVD to preview before your project is finalized. This will allow you to see what we have created and give you the opportunity to request necessary changes.
A. Whether you choose the option of a preview DVD or not, we assure you that we take each individual project very seriously and treat each piece as the piece of art it is, giving our time and expertise to each one.
Q. How long does a Restoration & Retouching take?
A. Depending on the number of photographs you wish to have Restored & Retouched, you can expect your order to be completed 3 to 14 days from the time we receive it, depending on the severity of the restoration.
Q. How long does a Reconstruction take?
A. Depending on the extent of reconstruction that is necessary, you can expect your order to be completed about 20 days from the time we receive it.
Q. How long does a Milestone DVD & Slideshow take?
A. Depending on how elaborate you choose to make your DVD, you can expect your order to be completed 2 to 3 weeks from the time we receive it.
Q. Can I rush my order?
A. Absolutely! If you have a deadline you need to meet, we can work with you to speed up the process for an additional fee.
Contact us and let’s discuss your video project.
